Return Policy

Last updated: [date]

Draft — not yet reviewed or approved.Bracketed values (return window, registered address, GSTIN, grievance contact) are placeholders and must be filled in and reviewed before this page is treated as DigitalBluez's actual policy.

Return window

You may request a return within [X] days of delivery if the unit does not match the condition grade or specifications listed on its product page, or arrives with a defect not caused by transit damage. [Confirm window length and any exceptions, e.g. accessories/opened software.]

Condition for return

The unit must be returned in the condition it was delivered, with all original accessories and packaging. [Add any condition-specific exclusions.]

Shipping & pickup

[Who arranges/pays for return pickup — DigitalBluez or the customer? Which courier?]

Refunds

Once the returned unit is received and inspected, refunds are issued to the original payment method via Razorpay within [X] business days. [Confirm refund timeline and whether it's full or includes a restocking/inspection deduction.]

Cancellations

Orders can be cancelled free of charge [before dispatch / within X hours of placing the order]. Contact us as soon as possible to request a cancellation.

How to start a return

Message us on WhatsApp or email info@digitalbluez.com with your order number and the reason for return.