Frequently Asked Questions
Are DigitalBluez's laptops and desktops genuinely refurbished, or just used?
Every unit we sell goes through our quality-check process before it's listed — condition grading, and (where shown on the product page) a per-unit test report covering things like battery health, keyboard, ports, and boot. We publish a unit only after it's passed.
What warranty do I get?
Warranty coverage (type and duration) is shown on each product page for units that have one on file. See our full Warranty Policy for terms.
What's your return policy?
See our Return Policy page for the current window and conditions.
Do you offer a buyback guarantee?
Yes — on eligible units, we guarantee to buy back your unit for 40% of its purchase price within 12 months of delivery. See our Buyback Guarantee page for eligibility and how to redeem it.
Do you provide a GST invoice?
Yes — DigitalBluez is GST-registered, and a proper tax invoice is available for orders placed through us.
How can I get help before or after ordering?
Message us on WhatsApp or email info@digitalbluez.com — we're happy to answer questions about a specific unit before you buy.