Replacement Policy

We will replace your item if

• It arrives dead, damaged in transit, or is the wrong item. Tell us within 48 hours of delivery, with an unboxing video.
• It has a hardware defect from normal use, reported within 7 days of delivery.

What we give you

A replacement of the same or better specification. If we can't replace it, we refund the full amount to your original payment method within 7 working days.

Courier

We pay the courier to send you the replacement, and to collect items that arrive dead, damaged or wrong. For a hardware defect found within 7 days, you pay to send the unit back to us.

Conditions

The unit comes back with its box, charger and accessories, and the serial number matches the one we shipped.

Not eligible

Physical or liquid damage after delivery, motherboard, CPU or GPU damage from shorting, repair or modification by anyone else, and software issues.

After 7 days

The 6-month Warranty Policy applies.

To claim

WhatsApp +91 99911 11193 or email info@digitalbluez.com with your order number, photos and the unboxing video.

Grievances

Shishir, Grievance Officer, grievances@digitalbluez.com. We acknowledge within 48 hours and aim to resolve within one month.